Privacy Policy
Streamline Business Group Limited (“Streamline”) and its operating subsidiaries provide back-office managed processing services and products. These include cloud and managed services such as infrastructure support, call centre services, business processing, and bespoke software development.
We are committed to protecting the privacy of personal information we collect, use, and disclose. This Policy sets out how we manage personal information in compliance with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs), as well as other applicable privacy laws in the jurisdictions where we operate.
This Policy applies to all external personal information provided by clients, suppliers, contractors, job applicants, and other third parties we interact with. By using our website, you agree to the terms of this Privacy Policy.
What is Personal Information?
For the purposes of this Policy, “Personal Information” means any information about an identifiable individual, whether true or not.
Certain types of Personal Information are considered sensitive information, including:
Health information.
Racial or ethnic origin.
Political opinions.
Membership of a trade union, political or professional association.
Religious or philosophical beliefs.
Sexual orientation or practices.
Criminal records.
We treat sensitive information with heightened care and only collect it with consent or where otherwise permitted by law.
What Personal Information We Collect
We only collect Personal Information that is necessary for our functions and activities, and only by lawful and fair means. Examples include:
(a) Contractors and Suppliers
Contact details (name, email, phone).
Workplace health and safety information (e.g. medical details provided with consent).
Feedback on performance.
Purpose: to manage relationships, monitor performance, and ensure quality services.
(b) Job Applicants
Name, contact details, CV/resume, qualifications, driver’s licence or passport.
Referee reports.
Purpose: to assess suitability for employment.
(c) Customers and End Users
Contact details, billing details (including bank account or credit card).
Technical support information (e.g. login credentials, account creation, password reset).
Information required for order fulfilment and customer support.
Information about customer employees and their customers, where needed to provide contracted services.
Purpose: to deliver services, maintain accounts, provide support, and improve customer experience.
(d) Website Visitors
Technical information such as IP address, device identifiers, and browsing activity.
Aggregated usage data through cookies and analytics tools (see our Cookie Policy).
Purpose: to maintain site functionality, improve services, and provide relevant information.
Quality of Personal Information
We take reasonable steps to ensure the Personal Information we collect is accurate, complete, and up to date. If we become aware of inaccuracies, we will promptly correct our records.
Data Security
We take active measures to protect Personal Information against misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:
Secure premises and IT systems.
Encryption and access controls.
Regular security reviews and updates.
In the event of a notifiable privacy breach likely to cause serious harm, Streamline will notify the New Zealand Privacy Commissioner and affected individuals in accordance with the Privacy Act 2020.
Access and Correction
You may request access to, or correction of, your Personal Information at any time by contacting our Privacy Officer.
Requests will be processed within 15 business days.
No fee will usually apply, but reasonable charges may be applied for complex requests.
We will verify your identity before releasing or amending information.
Direct Marketing
We will only engage in direct marketing where permitted by law. You may opt out of marketing communications at any time using the unsubscribe function in emails or by contacting us directly.
Disclosure and Cross-Border Transfers
We may disclose Personal Information:
To third-party suppliers or contractors who provide services on our behalf.
To affiliated entities in countries where we operate, to provide support or services.
To cloud service providers who may host data overseas.
Where disclosure occurs outside New Zealand, we will take reasonable steps to ensure that the overseas recipient is subject to privacy safeguards comparable to those under the New Zealand Privacy Act 2020 (IPP 12).
Retention and Destruction
We retain Personal Information only as long as required for our business purposes or to meet legal obligations. When no longer required, information is securely destroyed or anonymised.
Children’s Privacy
Streamline does not knowingly collect personal information from children (as defined under applicable law) and does not target services at children.
Transparency and Consent
Where we collect Personal Information directly from individuals, we will take reasonable steps to ensure they are aware of:
The purpose of collection.
Who will receive the information.
The consequences of not providing information.
Their rights under the Privacy Act 2020.
Third-Party Processors
Where third parties process Personal Information on our behalf, they are contractually required to:
Handle information securely.
Comply with relevant privacy laws.
Use the information only for authorised purposes.
Privacy Complaints and Enquiries
Questions or complaints about this Policy, or requests to access/correct information, should be directed to our Privacy Officer:
Email: privacy.officer@streamlinebusiness.group
If you are not satisfied with our response, you may lodge a complaint with the Office of the New Zealand Privacy Commissioner: www.privacy.org.nz
Review and Approval
This Policy is reviewed annually to ensure it remains compliant with legal obligations and reflects business practices.
